I have sent several messages (requests for sales assistance) to no avail. No ticket received, no SPAM issue either. Isn't there an actual human being that I can speak with directly? We ordered from them back in 2012 (almost $4,000.00), and are returning customers. Again, let us reiterate that no SPAM from them exists (our son is an I.T. manager at large company). Don't they want our continued business?