Hello Ladies--It's me again to give you a heads up on this company and anything you want custom!
I ordered this item 300403955817 (18kt .55 antique style semi mount) to be yellow instead of white---well according to their feedback I just paid them with paypal and didn't go through ebay because they were cutting me a deal by ordering it to fit my larger stone in another color gold at a higher gold price for the same price as on ebay--so I just knew they would come through
I ordered this ring to fit a 7mm round---I sent 3 emails with the size of the stone/shape etc...and ring size
They said I would get it in 4wks---so I said okay
Got the ring as promised and it fit up to a 6.5mm max---I emailed and told them my problem that my stone would not fit and a day or 2 passed and they decided to get around to emailing me and said they would get it fixed--if they made a mistake
So I wrote back saying that I am sure it will not fit and I am sure I made the order clear --to PLEASE call me
They never called--took a day or 2 to write back saying they would try to get in touch with the manf. and get back with me--now keep in mind the paypal 45 day thing
Anyhow--to make a long frustrating story short---they have never called me after 4 request--never answered the phone--ask me to ship the ring back so they can have the prongs altered and need my stone and until I send things back--they can't do anything
My problem with that is --the 45 day paypal thing--if I send the ring back..because of the time it took to get it..I will not be covered--so basically they could keep the ring and my money and I could do nothing---I have a ring in my hands but can't do anything with it--a jeweler quoted me 200 to have it altered and 2 others refused to work with it
Bottom line: They do not stand behind a guarantee and you will never ever receive a phone call---you can leave 100 messages --it takes 2-3 days for a email reply and once you have paid you are no longer a concern to them---if you can't give them a negative feedback then you are at their mercy
I have been buying for years---I do not recommend this store--I know they sell alot and the prices are good and the stuff is okay (inflated specs but okay) but do not get custom work done
I ordered this item 300403955817 (18kt .55 antique style semi mount) to be yellow instead of white---well according to their feedback I just paid them with paypal and didn't go through ebay because they were cutting me a deal by ordering it to fit my larger stone in another color gold at a higher gold price for the same price as on ebay--so I just knew they would come through
I ordered this ring to fit a 7mm round---I sent 3 emails with the size of the stone/shape etc...and ring size
They said I would get it in 4wks---so I said okay
Got the ring as promised and it fit up to a 6.5mm max---I emailed and told them my problem that my stone would not fit and a day or 2 passed and they decided to get around to emailing me and said they would get it fixed--if they made a mistake
So I wrote back saying that I am sure it will not fit and I am sure I made the order clear --to PLEASE call me
They never called--took a day or 2 to write back saying they would try to get in touch with the manf. and get back with me--now keep in mind the paypal 45 day thing
Anyhow--to make a long frustrating story short---they have never called me after 4 request--never answered the phone--ask me to ship the ring back so they can have the prongs altered and need my stone and until I send things back--they can't do anything
My problem with that is --the 45 day paypal thing--if I send the ring back..because of the time it took to get it..I will not be covered--so basically they could keep the ring and my money and I could do nothing---I have a ring in my hands but can't do anything with it--a jeweler quoted me 200 to have it altered and 2 others refused to work with it
Bottom line: They do not stand behind a guarantee and you will never ever receive a phone call---you can leave 100 messages --it takes 2-3 days for a email reply and once you have paid you are no longer a concern to them---if you can't give them a negative feedback then you are at their mercy
I have been buying for years---I do not recommend this store--I know they sell alot and the prices are good and the stuff is okay (inflated specs but okay) but do not get custom work done
