As a long time lurker, I felt compelled to register just to respond, after reading through this thread.
Wow!!!! I mean... WOW!
I have bought at least 6 pieces from Amcor Design this past year, a combination of rings, earrings and a bracelet, 2 rings were custom designs that are truly beautiful in every way.
I cannot say enough about the wonderful customer service, quality and pricing that I have received from this vendor. As others have said no vendor is perfect, but considering that you got a full refund including your shipping, I am really floored at your need to post such a scathing review and the numerous photos of your ring at every possible angle.
I work in retail customer service myself and have been on the receiving end of customer un-satisfaction, but this review and responses is really over the top IMO.
When someone describes a merely disappointing purchase as "devastating" and causing "loss of sleep", I have to ask, is this really about not getting the ring you wanted? Especially when you lost nothing, since you got your money back.
I hope this one review won't discourage people from purchasing from this vendor. They get it really right WAY more than they have gotten it wrong from my perspective. I look forward to many future purchases.
Very well said. I too was not going to comment, but after reading this, and thinking the exact same thing I felt I had to say something. I agree with Gemsforme 1000 percent!
I too have done at least 10 projects with Amcor. All of my custom pieces have turned out perfect!
Hoenstly, a simple review of a paragraph or two, and maybe a couple of photos woudld have sufficed.
Should this ring have been sent out to a customer, NO WAY. However, all that anyone could have done was either re-make the ring, or give a full refund.
Yes, it can be midly annoying, or frustrating. But "devastating",& "loss of sleep" over a piece of metal, is a lot to put on any business owner. However, in the end he did the best any business owner could have possibly be done.
I am sorry you were not happy, but now you can have a new ring made. That should be kinda exciting.
You mentioned you have 2 rings that came in from Amcor, are you happy with the 2nd ring?
I too own a business, and yes I need to hear if an order is wrong, or defective. I will always do what I can to make my customers happy, and I think Amcor did just that.
They do thousands of rings every year, I too hope this does not keep people from doing business with Amcor, mistakes do and will happen with ANY vendor.
Good luck with with your new ring, I sincerely hope you are happy with your next project.