My Moissaniteco Experience
- Thread starter ms.penguin
- Start date
I agree Joyce. and I think it's really unprofessional and just plain rude and a form of bullying to take your issues to a message board before everything is hashed out. I've been told certain repairs and things were not covered at brick and morter stores, I never screamed, yelled, insulted, wrote nasty letters, or threatened lawsuits because of this. It's extream immaturity. Cutomers want moissaniteco/ashadiamonds to be professional? start acting it yourself. Lately there is a lot of crybaby whining posts about service not being PERFECT before everything is worked out, and guess what? the original poster often looks like an ass.
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I'm so sorry to hear you had a less than perfect experience with them. Did you ask them to take a look at the band along with the engagement ring? Maybe they could see if there is any way to remedy the problem, or if it turns out to be defective perhaps they could replace it. I'm sure it was never their intention to give you a crooked ring, I hope it all gets sorted out for you quickly.
In terms of the stone, I don't know what shape our size you got, but I have an enhanced from them and an unenhanced from a local jeweler. My enhanced still shows some color, it is a naturally green substance, so colorless is not an option as of yet. In the future I hope c&c finds a way to whiten their stones before distribution. Anyways, the enhanced shows some warmth in some lighting, a silvery buttercream to a silvery slightly green tint. The unenhanced looks lemony or minty neon green most of the time unless the sun is shining ( I live in michigan, it's overcast most of the time). In artificial lighting it's harder to tell a difference because the unenhanced performs better indoors than out. So if you only notice the green sometimes in some lighting that sounds about right for an enhanced moissy. I would be more suspicious if it was green or yellow more often than not, that would be more characteristic of an unenhanced stone.
In terms of the stone, I don't know what shape our size you got, but I have an enhanced from them and an unenhanced from a local jeweler. My enhanced still shows some color, it is a naturally green substance, so colorless is not an option as of yet. In the future I hope c&c finds a way to whiten their stones before distribution. Anyways, the enhanced shows some warmth in some lighting, a silvery buttercream to a silvery slightly green tint. The unenhanced looks lemony or minty neon green most of the time unless the sun is shining ( I live in michigan, it's overcast most of the time). In artificial lighting it's harder to tell a difference because the unenhanced performs better indoors than out. So if you only notice the green sometimes in some lighting that sounds about right for an enhanced moissy. I would be more suspicious if it was green or yellow more often than not, that would be more characteristic of an unenhanced stone.
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[ uote=Bronwyn]
I agree Joyce. and I think it's really unprofessional and just plain rude and a form of bullying to take your issues to a message board before everything is hashed out. I've been told certain repairs and things were not covered at brick and morter stores, I never screamed, yelled, insulted, wrote nasty letters, or threatened lawsuits because of this. It's extream immaturity. Cutomers want moissaniteco/ashadiamonds to be professional? start acting it yourself. Lately there is a lot of crybaby whining posts about service not being PERFECT before everything is worked out, and guess what? the original poster often looks like an ass. [/quote]
I don't think this poster is being rude or disrespectful at all here. She is giving her honest opinion about her experience with the vendor and expressing her frustration. She has every right to post something that is honest and a legitimate concern. That's part of why these boards exist, so we can hear peoples experiences before deciding what vendor to choose. Mind you, I had a great experience with them and will do business with them again, but if that isn't her experience that's ok too.
I don't think this poster is being rude or disrespectful at all here. She is giving her honest opinion about her experience with the vendor and expressing her frustration. She has every right to post something that is honest and a legitimate concern. That's part of why these boards exist, so we can hear peoples experiences before deciding what vendor to choose. Mind you, I had a great experience with them and will do business with them again, but if that isn't her experience that's ok too.
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I agree with the previous poster. Why are people being so hypocritical by accusing the OP of bulling a company when they're bulling the OP. I shouldn't have deleted my pedestal comment because some of these posts have proved that it is true. To the OP, I'm sorry that you're being bullied over your post. It is not fair to you.
There is no reason to get up in arms over a negative review. I also personally had an excellent experience with Moissanite & Co, and I do plan on still buying from them again, but I think it's crazy how much everyone gets out the pitch forks on here as soon as someone posts something that isn't 100% positive about them. I do think that there is still a chance that the company will correct this problem for the OP, but I agree with milo, I think there is a bit of a tendency of people arguing that Moissanite & Co is never in the wrong on here.
OP, I hope this problem is resolved for you.
OP, I hope this problem is resolved for you.
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I'm not on "either side" but I will say it was kinda dumb to take the tag off the rings right away. We ordered an anniversary ring from gemvara, and I wore it around the house for an entire day before removing the tag.
Anyway, hope your issues get resolved. As shown in the LK thread, a business owner can go a long way in customer satisfaction when they make things right, rather than brushing the customer off.
Anyway, hope your issues get resolved. As shown in the LK thread, a business owner can go a long way in customer satisfaction when they make things right, rather than brushing the customer off.
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My main concern would be that a ring set was sent out with a center stone set noticeably crooked. If that is truly the case, quality conrol was asleep at the wheel, not to mention the jeweler who set the stone. I wouldn't be happy either and I wouldn't expect to have to pay to ship it back.
However, the problem is that we're only getting one side of the story, and I don't blame the vendor one bit for not getting into a flaming war on a message board.
There have been others lately who copied and pasted emails on the board and I think that's manipulative. I wonder how these people would feel if emails they had sent were suddenly public.
I feel bad the OP may have gotten a defective ring. I have had great experiences with Moissaniteco personally.
However, the problem is that we're only getting one side of the story, and I don't blame the vendor one bit for not getting into a flaming war on a message board.
There have been others lately who copied and pasted emails on the board and I think that's manipulative. I wonder how these people would feel if emails they had sent were suddenly public.
I feel bad the OP may have gotten a defective ring. I have had great experiences with Moissaniteco personally.
I hope it gets resolved as well. My comment by the way was that I don't think that MoissCo (or Winfields, or BTD or any other vendor) can do no wrong. I can only comment on my own experience. I just wanted to comment that my own personal posts are merely reflective of my own positive experience and I don't necessarily have any vendor "on a pedastal"
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Getting off the moissyco battle and back to the the real subject, the ring, do you think it's possible that it's just your e-ring that is the problem? If the stone is crooked maybe that's the band that isn't fitting flush with the wedding band too. If that's the case you could just see if they would exchange the setting for an identical one that isn't crooked. You could always drop in to your local jewelers to confirm which one is off so you know what one to bring to moissco's attention. Just a thought...
I think that as a company, everything you say, everything you email, you need to be aware that this will be passed on (whether to friends, or publicly).
I would love another side of the story, which is why I would love for a Moissaniteco owner to respond. Quite frankly, the staff I have spoken to have been unhelpful when I bring my questions about...you know what? Stuff happens. Maybe it was a newbie who made the ring? Maybe it was a genuine mistake. You know what, that happens. But it was 100% their fault, and I am frustrated I have to be responsible for their screw up
I would love another side of the story, which is why I would love for a Moissaniteco owner to respond. Quite frankly, the staff I have spoken to have been unhelpful when I bring my questions about...you know what? Stuff happens. Maybe it was a newbie who made the ring? Maybe it was a genuine mistake. You know what, that happens. But it was 100% their fault, and I am frustrated I have to be responsible for their screw up
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Personally, I hope MoissCo doesn't respond and they shouldn't on here. What is going on with your order is between you and them and should remain between you and them. If you were posting your review/experience like you should, then fine but if your intention was to get them to respond to you, I don't think this was the way to do it.
I really hope you are able to get your ring fixed. I know how much it sucks when you get something and it isn't right. Especially when its a sparklie and you've waited for it for a couple of weeks. Maybe you can get them to offer free overnight shipping back to you and have the bench work on it right away to accomidate you.
I really hope you are able to get your ring fixed. I know how much it sucks when you get something and it isn't right. Especially when its a sparklie and you've waited for it for a couple of weeks. Maybe you can get them to offer free overnight shipping back to you and have the bench work on it right away to accomidate you.
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If she was talking about Fay Cullen or Liz C. (for example) I doubt anyone would have taken issue to it whether she was in the beginning of the resolution process or the end. When you spend your hard-earned dollars on a product, you purchase the right to share your experience - good or bad. As long as it's truthful, you can never be wrong. It is disappointing that the OP came here to share and to seek advice and was instead called a bully, immature, dumb, etc... I received a ring this very day from AD and I am ecstatic about it. I received one yesterday made at MoissCo - again, over the moon. My positive experiences do NOTHING to help this woman who is clearly dissatisfied with what she received. My positive experiences do not negate the fact that whatever is in her hand isn't up to par. These businesses are not perfect or beyond criticism. They make mistakes.
OP I hope you are able to work something out with them and that your ring is soon everything you hoped it would be. Good luck!
OP I hope you are able to work something out with them and that your ring is soon everything you hoped it would be. Good luck!