Jamming Gems on ebay

[poppyseed]

This seller charges a 15% restocking fee for returns. This was listed no where in the item description or return info. It was apparently on another page, with no link to it from the item page.

I purchased a silver ring setting, and when it came it was so light weight it appeared to be made of wire. It came in a clear plastic bag, so I did not even remove it from the bag - no need since it was obviously not something I wanted to keep. I contacted the seller to get an RMA# and again there was no mention of a 15% restocking fee in her return instructions. I returned the same day I received it and she promptly gave me a partial refund.

When I asked about the partial refund, she replied that she charges the re-stocking fee to recoup her ebay and paypal fees.

Correct me if I'm wrong, but she can simply request to cancel the transaction, to which I would have agreed, to recoup her fees.

I feel like her policy is not only listed in an obscure place but is unreasonable. Obviously, I won't be purchasing from Jamming Gems in the future.

 

[Dana ♥]

did you report her to ebay for that? the terms of a return policy MUST be stated in the listing, or clearly linked to from the listing.

 

[poppyseed]

No, I didn't, thanks for the tip, I'll do that.

 

[Dana ♥]

also....thank you for posting that the setting itself wasn't very good quality. i've been tempted a few times to order from them.

 

[apiercecad]

I'm sorry to hear you had a bad experience. I recently made a small purchase from them so I thought I would put in my 2 cents...

I bought some sterling snap-tite earing settings from them. I took 2 1/2 days to receive my order. The rings seem to be of questionable quality, but this was expected since I only spent a few bucks. I did see their return policy buried somewhere in the middle of the product description. Nevertheless, a 15% restocking fee seems excessive for sterling jewelry. Overall my experience with them was Okay, but I will only use or recommend them for very cheap projects.

I was wondering about the quality of their rings also, and have decided to stay away from them now. This is why I'm always nervous to buy things online.

 

[poppyseed]

My biggest complaint with them was that the information about 15% restocking fee was not listed on the product page and I feel 15% is excessive.

My other issue was that when I questioned her about it she said that this was reimbursement for her ebay and paypal fees. She could have easily asked me to cancel the transaction once she received my return and she would not have been liable for any fees.

By and large I have been satisfied w/ online purchases, but I make it a practice not to buy from anyone who doesn't have a fair return policy, with all the rules clearly stated in an obvious place.

 

[Dana ♥]

...and thanks to you, poppyseed, i'm now MUCH more aware of paying attention to return policies!

 

[apiercecad]

15% is very excessive for anything that is not custom made. You always have to read every stinking word on those listings or they can really stick it to you. I can feel your pain as I've been in some similar situations.

 

[jamngems]

Sorry, but I feel compelled to clarify some mis-statements about our companies ebay item and our re-stocking fee. First here is the eBay item # 130434429618 bought for $6.59 and $1.95 shipping/handling sent first class mail with delivery confirmation. The picture clearly shows a dainty sterling 8x6mm ring, which they stated in a comment to us after they received it, that it "was nice but lighter wt than they hoped for" and wanted to return it for heavier ring in the same style and price, which we did not have. At no time prior to this purchase did this buyer contact us with any questions about the item. Our terms of sale on the item, clearly states our restocking fee of 15%. This stands out on the item and is not Hidden as they stated. Our re-stocking fee covers the ebay sales fee of 12% and the paypal transaction fee 2.75%. Neither of these can be recouped from ebay or paypal once an item is purchased and sent. The restocking fee we charged this buyer was .99 cents, our cost of the sales and transaction fees, which doesn't include labor, shipping supplies etc, which we lost money on.
Hopefully this will clear up what took place in this transaction. We bend over backwards for our customers, and if we make an error we will always make it right.
Regards,
Jamming Gems

 

[poppyseed]

"Our re-stocking fee covers the ebay sales fee of 12% and the paypal transaction fee 2.75%."

I would have gladly agreed to cancel the transaction to save you the fees you state above. Happens all the time. You may want to check with PayPal and Ebay on this.


"wanted to return it for heavier ring in the same style and price" [COLOR= #006600] [/COLOR]

This is untrue, I did not expect a heavier setting for the same price, I would have gladly paid the difference in price, had a heavier setting been available.

 

[jandpsmommy]

"Our re-stocking fee covers the ebay sales fee of 12% and the paypal transaction fee 2.75%."

I would have gladly agreed to cancel the transaction to save you the fees you state above. Happens all the time. You may want to check with PayPal and Ebay on this.


"wanted to return it for heavier ring in the same style and price" [COLOR= #006600] [/COLOR]

This is untrue, I did not expect a heavier setting for the same price, I would have gladly paid the difference in price, had a heavier setting been available.

Agree with you on this - all this person had to do was cancel the transaction and then you could have agreed and they would have been credited...this happened the other day to me with another transaction. This is what makes ebay bad, IMO. But you know what they say about opinions...I find it very odd that this person found this thread and commented on it and it shows it is their first post, HMMM interesting!

 

[nikkikeith]

i understand that they wanted to clarify...it is their business afterall...it really sounds like she didnt know that you could cancel the transaction and get your ebay fees back...also when you "refund" on paypal (not send the money back but actually click the refund option on the original payment) this also reverses paypals fees...

but the restocking fee should be visible on the listing...

 

[poppyseed]

i understand that they wanted to clarify...it is their business afterall...it really sounds like she didnt know that you could cancel the transaction and get your ebay fees back...also when you "refund" on paypal (not send the money back but actually click the refund option on the original payment) this also reverses paypals fees...

but the restocking fee should be visible on the listing...

I mentioned this to her in my email, she did not want to hear it nor clarify it w/ebay paypal, afterall if your selling on ebay it would be a good idea to know the rules. Apparently her restocking fees were listed somewhere on her page-not in an obvious area. I always read the return policy before I buy anything on ebay and honestly I did not see it.

It is such a small amount of money, but it came down to principle, paid $7 for the item,plus $2 shipping, $2 to ship it back, $1 in restocking fees, so esentially spend $5 and get nothing...

I should have kept it and sold it on the Bistro for $2, LOL would have come out the same.

 

[penguin]

Wow, thanks for the heads up Poppyseed. And Jamngems - poppyseed is right, you can cancel the transaction and not pay fees. Or contact them to see about getting your fees back because the transaction was reversed.

I checked out the listing - and something else struck me as quite odd.

Quote from the item listing:

"Jamngems does not ship damaged items.

Claims for Item(s) that are damaged or Lost are paid by the United States Postal Service or our private insurer (depending on your location) and must be made within 7 days of receiving your item(s)for a damage claim and after 30 days from shipping date for a lost claim.
Contact us with URGENT in the Subject for the necessary paper work and we will help you with any claim you may have. Keep all packaging material if you have a claim.(throw nothing away)"

I thought that it's the seller's responsibility to get it to customers safely, and if it's not in good repair, the customer returns it and SELLER has to submit the claim to the postal insurance for reimbursement. The way this is worded, they are clearly trying to say it's the CUSTOMER'S responsibility to submit a claim for receiving damaged goods.

That alone would have me by-passing their Ebay store. If I pay for an item, I want to receive it in good repair. If I don't, I want it replaced and the company to fight their own battles for reimbursement. I shouldn't have to spend money AND fight for insurance claims just to get a ring, no matter what the cost is.

 

[nikkikeith]

very true dayna!

 

[jamngems]

For everyone's information regarding receiving a refund on Ebay Sellers Fees - Unless you refund the entire amount paid, including shipping, the transaction is not eligible for sales refund. Regarding PayPal refunds, the per item transaction fee is not refundable. Feel free to contact both Ebay and PayPal on these guidelines.

We have been selling on Ebay for 14 years and are aware of their rules and guidelines. Our return policy is clearly stated in the description of the item. That item number is 130434429618. Please feel free to review the return policy, including the restocking fee. The item she purchased was exactly as described and pictured. We had several other ring settings in that size for her to choose from, however, she choose the least expensive one.

Regarding receiving damaged goods or lost package. If this should occur we ask our customers to ship the damaged goods back to us with all the packaging or notify us of a lost package so that we can take care of it for them and ship a replacement as soon as possible. We never expect the customer to actually file the claim, the customer must start the claim process simply by notifying us.

We have been in business over 20 years and take pride in our product being exactly as described and our customer service. When one of our faithful customers notified us of this post, we decided to respond. We take any false statements made very seriously.
Regards,
Jamming Gems