This company (an owner named Barbara)does not sell jewelry but I had to post this to warn off anyone (brides) looking for silverware/flatware as I am sure many ladies look to replace or buy new from time to time
I found a set of flatware that I wanted just because. I have my grandmother's sterling, my Michelangelo, and a Reed and Barton pattern so I have no need for a new one but I thought to get something new to put in my drawer for everyday and pass along the set I am using now to my sister who is in need.
I bought the set, paid with paypal (your only options are paypal, check or money order) and that was it. I received an email the next day saying you can expect tracking info in 7-10 buisness days. I want to go somewhere this summer so I emailed back asking why the long wait for tracking info? Because it would be at least 2-3 weeks before I get the item. I do not trust leaving a package on the door and do not want to return to my home from far away to get it. I was expecting next week I would have the item. The email was nothing out of the ordinary but only as to ask why 10 days before it ships? It said IN STOCK so one would guess it is ready to buy right?
I was written back an email that said --I can find the item somewhere else and we are issuing a refund. Also the email said that I can read on the website where it says 10 days for items so there would be no need to ask...of course I didn't go to all that policy stuff as most people don't---you just go with industry standards you get accustomed to
They refunded me to my paypal---So basically it boils down to this...BARBARA got offended that I asked why it was 7-10 days shipping and didn't read her fine print on another page in her website and had the AUDACITY to ask why such a long wait and can it be sent sooner(let's hope she never becomes a teacher!) And "punished" me by refunding me and telling me to go somewhere else --and next time read before asking
I think anyone can agree this is out of the ordinary--most retailers wanting buisness THESE DAYS...would email an explanation and offer a refund if needed--she is too rich for being an owner these days that sells flatware that has been discontinued..so I am sure there is not a high demand/flow
I wrote her back and said that I would find it somewhere else and would let people know about my experience and how they handled a simple question about shipping times
So here it is
If you have a question about anything..you will get refunded...you will wait mininum 7-10 buisness days for it to ship (not including ship time with ground ups--another 7 days) even though it is stock?
Barbara will email you a sassy and rude email telling you to first read and then go find the item somewhere else if you have a problem with it along with your refund
"professional"
I am usually pretty easy to deal with, I am not the type to call the manager over to my table or customer service with things unless they are just ridiculous...and this one is ridiculous! so it made it to the avoid list. You will probably not be in the market for things they sell much..but if you are..you will want to keep looking
And people never know unless they are told
Hope this helps!
I found a set of flatware that I wanted just because. I have my grandmother's sterling, my Michelangelo, and a Reed and Barton pattern so I have no need for a new one but I thought to get something new to put in my drawer for everyday and pass along the set I am using now to my sister who is in need.
I bought the set, paid with paypal (your only options are paypal, check or money order) and that was it. I received an email the next day saying you can expect tracking info in 7-10 buisness days. I want to go somewhere this summer so I emailed back asking why the long wait for tracking info? Because it would be at least 2-3 weeks before I get the item. I do not trust leaving a package on the door and do not want to return to my home from far away to get it. I was expecting next week I would have the item. The email was nothing out of the ordinary but only as to ask why 10 days before it ships? It said IN STOCK so one would guess it is ready to buy right?
I was written back an email that said --I can find the item somewhere else and we are issuing a refund. Also the email said that I can read on the website where it says 10 days for items so there would be no need to ask...of course I didn't go to all that policy stuff as most people don't---you just go with industry standards you get accustomed to
They refunded me to my paypal---So basically it boils down to this...BARBARA got offended that I asked why it was 7-10 days shipping and didn't read her fine print on another page in her website and had the AUDACITY to ask why such a long wait and can it be sent sooner(let's hope she never becomes a teacher!) And "punished" me by refunding me and telling me to go somewhere else --and next time read before asking
I think anyone can agree this is out of the ordinary--most retailers wanting buisness THESE DAYS...would email an explanation and offer a refund if needed--she is too rich for being an owner these days that sells flatware that has been discontinued..so I am sure there is not a high demand/flow
I wrote her back and said that I would find it somewhere else and would let people know about my experience and how they handled a simple question about shipping times
So here it is
If you have a question about anything..you will get refunded...you will wait mininum 7-10 buisness days for it to ship (not including ship time with ground ups--another 7 days) even though it is stock?
Barbara will email you a sassy and rude email telling you to first read and then go find the item somewhere else if you have a problem with it along with your refund
"professional"
I am usually pretty easy to deal with, I am not the type to call the manager over to my table or customer service with things unless they are just ridiculous...and this one is ridiculous! so it made it to the avoid list. You will probably not be in the market for things they sell much..but if you are..you will want to keep looking
And people never know unless they are told
Hope this helps!
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