Im a newbie that has been lurking around on BTD for the past month - and i'm so glad i found it, but unfortunately found it too late. I'm going to post on this since the topic has been stickied and hopefully like all you above, possibly help someone else from being robbed by this company DNL! Very long story short, original diamond ring engagement set was stolen a couple months into marriage
- started looking into cheaper alternative for a replacement, DNL somehow popped up and their fancy advertising and "amazing service" used as a tool to convince you that you are in "good hands" - i entrusted them with $3000+ liaising all the way from Australia - all seemed well for a couple months, until... a few stones went missing from my bands, shipped back at my expense $75 later, replaced for "free" (yet i was paying for shipping)... couple weeks after it returned, out goes another stone from the band, and the centre stone scratched on the side and looking disgusting even after cleaned with their special products... angry emails and phone calls later, i ship back again at my expense - its "fixed" - all is ok yet again for for a month or so, the metal changed colour, the stones were grey regardless how many times i cleaned it daily with a toothbrush.
Not even a year into marriage, the heartbreak of a stolen expensive wedding ring set, the robbery of over $3000 from this ludicrous company, i'm just devastated and fed up. I gave up, i didnt bother with another email, another call - i just didnt want to bother with it anymore.
Fast forward and i found BTD last month (thank god and thank you ALL for your contributions on here), researched as much as i could, and to avoid putting a serious hole in hubbys pocket to fork out another few thousand dollars, i happily bought stones from Chris and having Amcor set them in a few different styles,(i figured i deserve it lol and truthfully the meaning in a diamond, diamond simulant, moissanite gemstone, fake shitty dnl cz or whatever has lost its meaning to me, so im happy to go with a good quality cz and get the look for less, coz God knows the last year has been a very expensive lesson)back to Amcor their customer service is awesome, they are helpful and have put up with my million and one emails, im just pedantic, but do you blame me?
So whoever gets here next - you have clear warnings... avoid the hype, the sugar coat, the rainbows and fairies over at their site. It will leave you disappointed and robbed! STEER CLEAR!