Hi everyone! I'm new here.
I had been looking for a huge cocktail ring with a huge emerald-cut solitaire topaz/quartz on a silver setting. I finally found Bronze Lily. They were selling exactly what I was looking for, at the right price!! I could not locate any other online merchant that carried these types of rings.
http://www.bronzelily.com/jewelry/ring.html
I purchased these 3 rings:
http://www.bronzelily.com/jewelry/jr008.html
http://www.bronzelily.com/jewelry/jr015.html
http://www.bronzelily.com/jewelry/jr060.html
I was immediately charged $600 to my credit card that evening, even though I had not received notification that the rings had shipped.
Two weeks later, I emailed asking for an update, since I hadn't heard from them after the initial order confirmation. They responded that they were waiting for the shipment of one of the stones from abroad. A week later, I inquired again a couple of times, and they finally said that the rings were shipping "today", except that they ran out of gift boxes, so they "wouldn't be shipping today". HUH? That was 2 conflicting statements in the same email. Not only that, she also said that she had given me a "free upgrade" to a better setting. I had NOT wanted the fancier setting!! Plus, the return policy was 30 days and it was getting closer to that deadline - i didn't want to be stuck with a ring i didn't want.
It also bothered me that the emails were not very professional looking - there were lots of grammar and spelling errors. Even though I was getting very suspicious, I decided to wait it out. I replied that it was fine and I would wait.
In the next 4 weeks, I sent numerous emails asking for updates, but did not receive any response. My credit card payment was coming due. Although I really didn't want to dispute a charge and cause any trouble, jeopardizing my chance to receive the rings by ruining the relationship I had with the seller, I had no choice but to start a dispute with my credit card company. It's been 2 weeks since then (a total of 2 months) and I still haven't heard anything.
I found a phone number on the paypal receipt i had received, and tried calling and leaving a voicemail, but no response.
1. Has anyone else had experience with this vendor?
2. Does anyone know where else I can find these rings? I hate it how I hesitated to file a complaint with this merchant because they were the only merchants I found online selling these rings!!
Any comments would be appreciated.
Susie
I had been looking for a huge cocktail ring with a huge emerald-cut solitaire topaz/quartz on a silver setting. I finally found Bronze Lily. They were selling exactly what I was looking for, at the right price!! I could not locate any other online merchant that carried these types of rings.
http://www.bronzelily.com/jewelry/ring.html
I purchased these 3 rings:
http://www.bronzelily.com/jewelry/jr008.html
http://www.bronzelily.com/jewelry/jr015.html
http://www.bronzelily.com/jewelry/jr060.html
I was immediately charged $600 to my credit card that evening, even though I had not received notification that the rings had shipped.
Two weeks later, I emailed asking for an update, since I hadn't heard from them after the initial order confirmation. They responded that they were waiting for the shipment of one of the stones from abroad. A week later, I inquired again a couple of times, and they finally said that the rings were shipping "today", except that they ran out of gift boxes, so they "wouldn't be shipping today". HUH? That was 2 conflicting statements in the same email. Not only that, she also said that she had given me a "free upgrade" to a better setting. I had NOT wanted the fancier setting!! Plus, the return policy was 30 days and it was getting closer to that deadline - i didn't want to be stuck with a ring i didn't want.
It also bothered me that the emails were not very professional looking - there were lots of grammar and spelling errors. Even though I was getting very suspicious, I decided to wait it out. I replied that it was fine and I would wait.
In the next 4 weeks, I sent numerous emails asking for updates, but did not receive any response. My credit card payment was coming due. Although I really didn't want to dispute a charge and cause any trouble, jeopardizing my chance to receive the rings by ruining the relationship I had with the seller, I had no choice but to start a dispute with my credit card company. It's been 2 weeks since then (a total of 2 months) and I still haven't heard anything.
I found a phone number on the paypal receipt i had received, and tried calling and leaving a voicemail, but no response.
1. Has anyone else had experience with this vendor?
2. Does anyone know where else I can find these rings? I hate it how I hesitated to file a complaint with this merchant because they were the only merchants I found online selling these rings!!
Any comments would be appreciated.
Susie
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