I purchased an Amora gem ultra 2 years ago from BTD and now I have scratches on the top of the stone that you can see with the naked eye. To my understanding this stone was not supposed to scratch. I'm so sad. I have tried contacting the company three times but no response. How long do responses usually take? I contacted them last week and then again today. I keep checking my mail and spam folder and my husband and I do not know what else to do. This was a big purchase because he gave it to me before he deployed so it has sentimental value. Has anyone else experienced this with their Amora Gems?