I purchased an item from the seller "Anozira". She shipped quickly and item was packed with great care. I contacted her right after I found out the item was not the right size to use for my own setting. Her response was immediate and friendly. She was very kind and accepted my request to return it for a full refund. Of course I was willing to pay a bit more for insured priority mail following her instructions. Just as she said: "There is no hard feeling." I highly recommend this seller and I would be more than happy to deal with her again.